I have been a customer at Honest 1 for several years and up till now had no problems. I took my BMW in for them to repair as it was shaking and vibrating terribly when I pressed the accelerator. I got a call in the afternoon saying my car was *running perfectly* and there were no issues that they could find. I picked up the car but discovered that the vibrating/shaking was still happening even though they claimed they had driven the car and it was fine and not shaking at all. The next day I took it back in and the service manager rode in the car with me so he could experience the shaky acceleration. He recommended a repair to two of the wheels, which I questioned since the vibration only occurred while accelerating- while coasting the car drove smoothly. He was confident this would clear up the vibrations so I had them do the repair. I picked up my car but it was STILL shaking so violently I could barely drive the couple blocks back to my home. They claimed their technician had driven the car and everything was fine. Evidently, this was not the case, and now I am out $500 with a car I can't drive. Sadly, I have lost all trust in their ability to identify and correct a very obvious problem. I feel I wasted my money, and more importantly, my time, and now I need to find a qualified mechanic to actually fix the problem.